Refund policy
IMPORTANT INFORMATION
Return Period: 30 Days
Refund Processing Time: Up to 8 Days
No Restocking Fees
If you are not satisfied with your order, please contact us. At Parke Official, customer satisfaction is our highest priority. If you experience any issues with shipping or the product itself, please get in touch with us and our support team will be happy to assist you as quickly as possible.
HOW CAN I RETURN AN ORDER (FULLY OR PARTIALLY)?
You may return your items within 30 days of receiving your order. Once the returned items have been received and inspected, a full refund will be issued within 5 business days.
The customer is responsible for the cost of return shipping.
RETURN PROCESS
- Email us at support@parke-off.com to register your return.
- Our customer service team will provide you with a return form.
- Return the items. Return shipping costs are the responsibility of the customer.
- Refunds are processed within 8 days after the returned items have been received.
ORDER CANCELLATIONS
As order processing and shipping begin immediately after an order is placed, cancellations are unfortunately not possible.
However, once you receive your order, you may return the items within the return period and receive a full refund.
DAMAGED ITEMS
If you receive a damaged product, please contact us within 30 days and include a photo of the damaged item.
We will send you a replacement item free of charge. If the replacement item is still damaged after two replacement shipments, a full refund will be issued.
ISSUES AFTER USE
If you experience a manufacturing defect or any issue that arises after use, please contact us at:
INCORRECT ITEM RECEIVED
If you have received the wrong item, please contact us at:
We will resolve the issue for you at no additional cost.
FREQUENTLY ASKED QUESTIONS (FAQ) – RETURNS
How long do I have to return an item?
You have 30 days from the date you receive your order to return an item.
When will I receive my refund?
Once we have received and inspected the returned items (in undamaged condition), your refund will be issued to the original payment method used for the purchase. To help speed up the process, please send us the return tracking number once your return has been shipped.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs. We recommend using a tracked and insured shipping service to avoid loss of the shipment.
How can I contact you?
You can contact us by email at support@parke-off.com. We respond to all inquiries within 48 hours.
I received a defective item — what should I do?
Please email us a photo of the defect so that we can assist you as quickly as possible.